Privacy Policy – How jili18 com Protects Your Data

1Information We Collect

When you register and use jili18 com, we collect certain personal information to operate the platform and deliver our services. The types of information we collect fall into two categories: information you provide directly, and information collected automatically.

Information you provide directly:

• Full name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Email address and mobile number
• Philippine residential address
• Government-issued ID documents and selfie (submitted during KYC verification)
• Bank account or e-wallet details linked for withdrawals
• Any information you provide when contacting support

Information collected automatically:

• Device type, browser type, and operating system
• IP address and approximate location
• Pages visited, session duration, and navigation patterns
• Game activity, betting history, and transaction records
• Login timestamps and frequency

2How We Use Your Information

jili18 com uses the personal information collected for the following purposes:

• Account creation and management: Your name, contact details, and date of birth are used to create and maintain your player account.
• Identity verification (KYC): ID documents and selfies are used to verify your identity before withdrawals are processed. This is a legal and operational requirement.
• Payment processing: Bank account and e-wallet details are used solely to process withdrawal transactions in Philippine Peso.
• Platform security: IP addresses, login data, and device information are used to detect and prevent unauthorised account access, fraud, and abuse.
• Customer support: Communications you send us are used to respond to your queries and resolve account issues.
• Platform improvement: Aggregated, anonymised usage data helps us understand how the platform is used and where improvements can be made.
• Responsible gaming: Transaction and activity history is available within your account to support self-monitoring of your gaming behaviour.

We do not use your personal information for profiling for advertising purposes, nor do we sell or rent your data to third parties.

3Information Sharing and Disclosure

jili18 com does not sell, trade, or rent your personal information to third parties. Your data may be shared in limited circumstances as described below.

Payment processors: When you make a withdrawal, the necessary bank account or e-wallet details are shared with the relevant Philippine payment processor or financial institution to complete the transfer. These parties process your data solely for the purpose of completing the transaction.

Identity verification services: During KYC, your submitted documents may be processed through a verification service. These services operate under confidentiality obligations and are not permitted to use your data for any other purpose.

Legal and regulatory obligations: Where required by applicable Philippine law, regulation, or a valid legal order, we may be required to disclose certain information to competent authorities. We will notify affected users where legally permitted to do so.

Platform integrity: In cases of suspected fraud, money laundering, or serious terms violations, information may be shared with relevant parties as part of an investigation.

4How We Protect Your Data

jili18 com implements a combination of technical and operational security measures to protect your personal information from unauthorised access, disclosure, alteration, or loss.

Technical safeguards include:

• SSL (Secure Sockets Layer) encryption on all data transmitted between your device and our platform
• OTP (One-Time Password) verification required for sensitive account actions, including withdrawals
• Encrypted storage for sensitive account and payment data
• Access controls limiting which internal systems and personnel can access personal data
• Ongoing monitoring for unusual account activity and attempted breaches

While we take these precautions seriously, no system is entirely immune to risk. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials or OTP codes with anyone. jili18 com will never ask for your password through email, chat, or any other channel.

5Data Retention

jili18 com retains your personal data for as long as your account is active and for a reasonable period after account closure, as required by applicable legal, regulatory, and operational obligations.

Transaction records and KYC documents are retained for the minimum period required under applicable Philippine financial and anti-money laundering regulations. These records may need to be retained even after an account is closed.

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

6Cookies and Tracking

jili18 com uses cookies and similar tracking technologies to support the operation of the platform and improve your experience. Cookies are small text files stored on your device when you visit the site.

You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies may prevent some core platform features from functioning correctly.

7Your Rights Over Your Data

As a user of jili18 com, you have the following rights in relation to your personal data:

• Access: You may request a summary of the personal data we hold about you.
• Correction: You may request corrections to inaccurate or outdated personal information in your account.
• Deletion: You may request deletion of your account and associated personal data, subject to any legal retention obligations that may apply.
• Data portability: You may request a copy of your personal data in a structured, commonly used format where technically feasible.
• Objection: You may object to certain uses of your data, particularly for purposes beyond direct service delivery.

To exercise any of these rights, contact the jili18 com support team through the help section in your account dashboard. We will respond within a reasonable timeframe and may need to verify your identity before processing certain requests.

8Minors and Age Restriction

jili18 com is strictly for users aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user is under the required age, their account will be suspended immediately and any associated data will be handled in accordance with our underage access policy.

Date of birth information collected during registration and KYC is used specifically to enforce this age requirement.

9Updates to This Policy

jili18 com may update this Privacy Policy from time to time. When material changes are made, the updated policy will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Continued use of the platform after changes are published constitutes acceptance of the updated Privacy Policy. If you have concerns about any update, contact support through your account dashboard.

10Contact Us About Privacy

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the jili18 com support team through the help section in your registered account dashboard.

For related platform policies, you can also review the Terms & Conditions and Responsible Gaming pages.